Privacy Notice and Cookies Policy

At Zaptic, we are committed to maintaining the trust and confidence of our visitors to our website and subscribers to our newsletter. Here you will find information on how we treat data that we collect from visitors to our website, or when someone subscribes to our newsletter, books a demo, or downloads content on our website.


Visitors to our Website

When someone visits we use third party services, Google Analytics and HubSpot, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.


If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and explain what we intend to do with it.


Newsletter sign up, demo requests and downloadable resources

As part of the process for:


- Subscribing to our blog newsletter

- Requesting a demo, pricing information or a consultation with a member of the Zaptic team

- Filling out a contact form

- Downloading a white paper, ebook or case study,


we collect personal information such as name and surname, email address, company name, job title, phone number. We use the information we collect only in compliance with this Privacy Policy.


We use that information:

- To get in touch with you and respond to your request.

- If we need to obtain or provide additional information.

- To send you marketing communications relating to our business which we think may be of interest to you.

- To check that our records are right.

- To check that you are happy and satisfied with our communications.


We have zero tolerance to spam and do not rent or trade email lists with other organisations and businesses.


We use a third-party provider, HubSpot to deliver our newsletter. We gather statistics around email opening and clicks to help us monitor and improve our e-newsletter. For more information, please see


Links to other websites

The privacy notice does not cover the links within the site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you will need to check that site’s privacy statement.


Access to your personal information

You are entitled to access the personal information that we hold. You can request to edit your personal details, update your communication preferences or to be deleted from our database. Email your request or any questions you may have to Mila Budeva at


Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 29 March 2019.


Cookies Policy

We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our website. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.


What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.  


How long are cookies stored for?

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.  


Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.


Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.


You can find more information about cookies at and


Cookies on the website

A list of all the cookies used on the Website by category is set out below.


Strictly necessary cookies

These cookies enable services you have specifically asked for.  These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.


Performance cookies

These cookies collect anonymous information on the pages visited.  By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.


Functionality cookies

These cookies remember choices you make to improve your experience.  By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.


Third party cookies

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.


For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.