Get closer to your retail operations

The code free platform for operations teams to increase workforce productivity, drive compliance, and elevate the customer experience in store.

“Retail

Streamline communication, processes and execution

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Task Management

- Streamline communication with stores
- Track task execution and simplify feedback
- Make it fun with gamification

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Incident Management

- Identify risk and losses before they happen
- From theft to health & safety and staff grievances
- Integrate with back office systems of record

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Audit Management

- Standardise any audit or checklist procedure
- Receive issue alerts, identify root causes
- Co-ordinate corrective action plans

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Productivity Management

- More visibilty and control on working hours and pay roll
- Integrate data sources to automatically generate and prioritise tasks
- Incentivise and reward productivity with gamification

HEAD OFFICE


Create tasks

It’s easy for non-IT people, from any department, to create, edit and re-use tasks. Define processes, provide guidance and set completion criteria.

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Deliver tasks with precision

· Who the task is for, in which stores, and based on capacity

- View scheduled activity, see which stores are over capacity before sending. 

- Avoid risks associated with under paying or over paying inaccuatre work hours. 

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Track compliance and get feedback

See what is completed, overdue and incompliant

Track completion effort and recieve automatic alerts about suspicious activity

Extractable data in chosen format 

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STORES


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Easy for store staff to manage and execute tasks

With clear priority level and days to complete.

For increased efficiency and accountability

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Gamification and collaboration for empowered store associates

- Configure game mechanics - leaderboards, points, badges and more 

- Align individual incentives with your retail execution KPIs.

- Reward employees and celebrate awesome in-store execution.

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AREA MANAGERS


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Extend Area Managers' coverage 

- Area managers can view scheduled tasks in their territory.

- Clearly view overdue tasks and schedule visits accordingly.

- Standardise and simplify visit process and reporting.

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Features

1.png  Visit Planner

Complete visit and calendar management integrated with every agent's call file. 

 

1.png  Route Optimizer

Agents love that Zaptic can automatically tell them the fastest route between visits.

 

1.png  Store Attributes, Timeline

and Scorecards

Easy access to the most recent store information helps agents prepare for their visits.

 

1.png  Guided Execution & Reporting

Agents follow best practice store call steps and 'next best actions' with a complete range of intuitive data capture tools. 

 

1.png  Guided Selling & Training

Easy access to insights, sales & training aids helps agents to provide value-added service to store staff & managers.

 

1.png  Offline & BYOD Support

Continuous synchronization guarantees agents have a reliable work tool, no matter what the device. 

 

1.png  Controls & Accountability

Triangulated GPS, time stamp and photo verification to ensure work gets done correctly.

 

1.png  Execution & KPI Analytics

Real-time visibility on team activity, execution coverage & KPI performance. Integration to preferred BI tools supported.

 

1.png  Feedback on the Feedback

Managers can provide feedback on the activities being performed in the field. 

Integrate and automate for future proof store operations

Deploy off the shelf or integrate with any number of enterprise systems or 3rd party apps to connect users with relevant data and connected tools

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Any Data Source

Present actionable insights to help store staff sell & serve customers. Display any data source - ePos, inventory, market data, shelf IoT and more - to prioritize next best actions with retail activity optimization. 

Any System of Record

Make sure stores, the field and head office are working on the same page. Mobilize and synchronize CRM, ERP and other systems with in store activities. 

Any 3rd party App

A range of supported integrations to ensure your agents have access to all the latest tech capabilities in one place - image recognition, augmented reality,  messaging and more.