The code free platform for operations teams to increase workforce productivity, drive compliance, and elevate the customer experience in store.
- Streamline communication with stores
- Track task execution and simplify feedback
- Make it fun with gamification
- Identify risk and losses before they happen
- From theft to health & safety and staff grievances
- Integrate with back office systems of record
- Standardise any audit or checklist procedure
- Receive issue alerts, identify root causes
- Co-ordinate corrective action plans
- More visibilty and control on working hours and pay roll
- Integrate data sources to automatically generate and prioritise tasks
- Incentivise and reward productivity with gamification
Complete visit and calendar management integrated with every agent's call file.
Agents love that Zaptic can automatically tell them the fastest route between visits.
Easy access to the most recent store information helps agents prepare for their visits.
Agents follow best practice store call steps and 'next best actions' with a complete range of intuitive data capture tools.
Easy access to insights, sales & training aids helps agents to provide value-added service to store staff & managers.
Continuous synchronization guarantees agents have a reliable work tool, no matter what the device.
Triangulated GPS, time stamp and photo verification to ensure work gets done correctly.
Real-time visibility on team activity, execution coverage & KPI performance. Integration to preferred BI tools supported.
Managers can provide feedback on the activities being performed in the field.
Deploy off the shelf or integrate with any number of enterprise systems or 3rd party apps to connect users with relevant data and connected tools
Any Data Source
Present actionable insights to help store staff sell & serve customers. Display any data source - ePos, inventory, market data, shelf IoT and more - to prioritize next best actions with retail activity optimization.
Any System of Record
Make sure stores, the field and head office are working on the same page. Mobilize and synchronize CRM, ERP and other systems with in store activities.
Any 3rd party App
A range of supported integrations to ensure your agents have access to all the latest tech capabilities in one place - image recognition, augmented reality, messaging and more.