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Interactive Troubleshooting with Zaptic

card image Zaptic is a connected worker platform providing job instruction and collaboration for frontline teams, and a no-code toolkit designed to accelerate digital transformation of daily operations. Using Zaptic, global manufacturing and service organisations are closing an industry 4.0 blindspot by moving daily operations out of spreadsheets, paper and tribal knowledge. By doing so, they not only unlock measurable improvements in productivity, quality and safety, but also enable a smooth transfer of knowledge between the retiring and new generation of workers to improve market resiliency.

Trusted by world-class manufacturers, Zaptic can help implement interactive troubleshooting to organisations through the following features.

“Troubleshooting information can be accessed with just a swipe of a tablet to the point of use on a specific area and specific production line, helping to reduce downtime during”.
Gary Manchester, P&G Manchester

Capture Troubleshooting Knowledge

Subject matter experts use drag and drop authoring functionality in Zaptic to create step by step guides with decision trees and branching work instruction including images, videos and more. Zaptic also allows leaders to associate troubleshooting guides with specific assets and faults.

Publish guides to the app and take the knowledge to the workers where they need it, right at the point of use with Zaptic.

Knowledge Goes To Workers Where and When They Need IT

Shop floor teams can access contextually relevant troubleshooting guides via tablets (or any device) on the shop floor at the point of use.

Additionally, users can scan assets, search or trigger alerts to push the relevant troubleshooting guide / work instruction to the operator based on the specific asset and error code. Within Zaptic, users follow step by step guide and capture whether or not the issue was resolved.

“We can predefine process steps with visual representation, literally putting our training catalogue in the operator’s hand, eliminating the need for guesswork when performing tasks”.
Operations Manager, global packaging manufacturer

Analyse and Improve Troubleshooting Systematically

Utilise Zaptic to analyse common recurring faults and identify the right methods of troubleshooting and build a database. Over time, the database of issues and fixes generated can be combined with artificial intelligence and machine learning to recommend improved troubleshooting and asset care procedures.

Are you looking towards accelerating your digital transformation? Request a demo today to discover how Zaptic can help.

Want to learn more?

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