Subject matter experts use drag n drop authoring functionality to create step by step guides with decision trees and branching work instruction including images, videos and more.
Associate troubleshooting guides with specific assets and faults.
Publish guides to the app and take the knowledge to the workers where they need it.
Shop floor teams access contextually relevant troubleshooting guides via tablets (or any device) on the shop floor at the point of use.
Scan assets, search or trigger alerts to push the relevant troubleshooting guide / work instruction to the operator based on the specific asset and error code.
Users follow step by step guide and capture whether or not the issue was resolved.
"We can predefine process steps with visual representation, literally putting our training catalogue in the operator’s hand, eliminating the need for guesswork when performing tasks".
Operations Manager, global packaging manufacturer
Analyse common recurring faults and identify the right ways troubleshooting
Overtime, the database of issues and fixes generated can be combined with artificial intelligence and machine learning to recommend improved troubleshooting and asset care procedures.
Since the start of the crisis leading manufacturers have used Zaptic to create new digital ways of working in order to maintain social distance, and to rapidly implement new safety, cleaning, hygiene and remote working measures.
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