Empower everyone on the shop floor

to troubleshoot like the best 

 

Step by step, interactive troubleshooting guides for shop floor teams to access at the point of use. Share skills, standardise problem solving and analyse common issues & fixes .      

 

"Troubleshooting information can be accessed with just a swipe of a tablet to the point of use on a specific area and specific production line, helping to reduce downtime during".

Gary Manchester, P&G Manchester.

   

Capture troubleshooting knowledge 

Subject matter experts use drag n drop authoring functionality to create step by step guides with decision trees and branching work instruction including images, videos and more. 

Associate troubleshooting guides with specific assets and faults. 

Publish guides to the app and take the knowledge to the workers where they need it. 

 

 

 

 

 

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Knowledge goes to workers where and when they need it  

Shop floor teams access contextually relevant troubleshooting guides via tablets (or any device) on the shop floor at the point of use. 

Scan assets, search or trigger alerts to push the relevant troubleshooting guide / work instruction to the operator based on the specific asset and error code. 

Users follow step by step guide and capture whether or not the issue was resolved. 

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"We can predefine process steps with visual representation, literally putting our training catalogue in the operator’s hand, eliminating the need for guesswork when performing tasks".

Operations Manager, global packaging manufacturer 

 

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Analyse and improve troubleshooting systematically

Analyse common recurring faults and identify the right ways troubleshooting

Overtime, the database of issues and fixes generated can be combined with artificial intelligence and machine learning to recommend improved troubleshooting and asset care procedures. 

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Trusted by world class manufacturers and easy to deploy in a single day.

No IT or hardware prerequisites. 

 

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Paperless operations helps wine producer maintain continuity during the Covid-19 crisis.

Since the start of the crisis leading manufacturers have used Zaptic to create new digital ways of working in order to maintain social distance, and to rapidly implement new safety, cleaning, hygiene and remote working measures.