Toys R Us has announced that it will close all its stores in the US and the UK, putting 30,000 jobs at risk . Earlier this week, Claire’s Accessories was reported to be preparing for bankruptcy . In the end of February, Maplin, one of the UK’s biggest electronics retailers with more than 200 stores and 2,300 staff, also collapsed into administration.
Insights - Store Operations
Despite predictions of a “Retail Armageddon” with brick and mortar retailers facing rising e-commerce competition and increasing financial pressures, 94% of all retail sales in the U.S. still take place in physical stores.
According to a survey conducted by Deloitte, this year’s holiday shoppers will spend an estimated $228 more per household than last year . To make the most of the holiday season, brick and mortar retailers need to respond to e-commerce competition and growing customer expectations of a seamless, digital-like in-store experience.
Retailers are facing a serious challenge:
How to maintain and improve in-store execution standards with a leaner
workforce on the shop floor?
How to do more with less by significantly improving the productivity of their frontline workforce?
“There's an app for that”, said no Operations Director ever. Until now.
In this video, you'll learn how retail, services and manufacturing companies are using Zaptic to simplify task execution in-store and along supply chains, driving productivity and compliance in their frontline operations.
According to Bloomberg , employee turnover in the retail sector is 5% per month, making retail one of the industries with the lowest retention rates. Employees’ reasons for leaving are diverse and interconnected – from dissatisfaction with payment and management to monotony of daily tasks.
Area managers have many and diverse responsibilities – from maximising sales and profitability, through maintaining and increasing customer service standards and health and safety compliance, to controlling staff training and development. So much to do and only so much time!
Cornerstone Capital Group’s latest report predicts that nearly 7 million retail jobs are likely to be automated out of existence in the coming years, leaving a large portion of the retail workforce at risk of becoming ‘stranded workers’ .
Rising e-tail competition and economic pressure has led many retailers to remove operating cost with a leaner and more flexible workforce. The challenge for retailers is to maintain and improve in-store standards with a leaner workforce on the shop floor.